Terms and Conditions

UK Delivery

  • Standard delivery is via Royal Mail please allow up to 10 working days for delivery.

We aim to deliver your order within 7 working days. In some instances we will send part of the order with some items to follow. Where we part send you are only charged for delivery once.



Ready to Order

Making an online purchase is very easy. Select an item from the online catalogue, quantity, then select 'add to cart', you will then be able to choose if you would like to continue shopping or proceed to the checkout, and complete the online purchasing form.


Search facility

We have a search feature available on the site in the top left hand corner. Here you can search for a specific item, without the need to browse our shop.


Returns Policy

Any item purchased through the website can be returned for an exchange or refund. Returned goods must be unused, in a saleable condition with all the tags still attached and packaging included. Returned goods must be returned within 30 days, except for orders placed in November and December when orders can be returned early January.

If you are returning an item for exchange/refund you are responsible for return postage costs.

Returning faulty items in the UK

If you are returning an item that is faulty we will refund return postage costs. When returning by Royal mail please ask the Post Office for a Certificate of Posting, its free and will assist if there was a problem.


Returning faulty items from outside UK

Please contact us prior to return using the email address info@moorlandpottery.co.uk. We will then respond to your email with further instructions.


Tax

All prices are inclusive of VAT @ 20%

Right to Cancel

In compliance with the Distance Selling Regulations 2000, the customer has the right to cancel any order, the cooling off period is 7 days from the day after the ordering date. Cancellation of the order must be via email to sales@moorlandpottery.co.uk. On cancellation of the contract, the customer is under a duty to return the goods at their own cost to Moorland Pottery and in the mean time must take good care of them.

Please note we reserve the right to cancel any orders and refund any money paid where we expect there may be a problem with the delivery.

Moorland Pottery reserves the right to amend designs from time to time ,and may vary from the items shown on the web site on rare occasions .